FAQs
What do I need to bring to receive service?
Bring your photo ID (a drivers license or photo identification). If your ID does not have your current address, please also bring proof of your current address such as a utility bill or other mail. Our service area includes Vesper, Milladore, Greenwood, Loyal, Spencer, Stratford, Granton, Neillsville, Marshfield, Aurburndale, Pittsville, and Arpin.
Do I need to provide proof of income?
Yes, for all adults in the home. If you are not able to provide this at first visit, you will be given a list of needed items to bring before you are allowed to be served again.
What if I do not have transportation?
Please call Soup or Socks before calling a cab. We may be able to do the registration over the phone and prepare your food order before you come to the pantry. This will allow for you to stay in the cab. Due to COVID restrictions, we cannot allow you to wait in the building for a cab to return.
What does my income need to be for my household size?
When is Soup or Socks not open?
We are closed on Saturday and Sunday. We are closed for major holidays. We will also close for inclement weather for the safety of our staff and clients. If you have a question if we are open, please call before coming to Soup or Socks.
How often is a family allowed to use Soup or Socks?
Households are allowed to use the food pantry one (1) time per month for no more than six (6) times in a calendar year. Visits must be at least 30 days apart.
Clothes Closet service is allowed once per season (Summer clothing May-September and Winter clothing October-April). Families with children may also be eligible to receive school clothing through Best First Day.
How do I make an appointment to receive clothing or meet with an intake specialist?
Appointments can be scheduled by calling Soup or Socks at 715-387-1796. Please leave a message if no answer and we will get back to you as soon as possible. You may also go to the CONTACT US page on this website and send a message with your contact information.
How long does it take to register?
We serve households on a first come/first serve basis in the pantry. Intake will take 15 to 20 minutes. We do not do prepacked food boxes. Each client is allowed to select food items based on their individual need. The food pantry volunteers will begin to pack your order after you register. This can take up to 30 minutes. We appreciate your patience.
Clothing appointments are scheduled for 15 minutes per person to select clothing.
Does Soup or Socks help with gas card?
No, we do not provide any gas card. You must find a way to get to Soup or Socks and then we can call a cab to take you home. You must call ahead if you are going to need cab service.